Delivery Policy
1. Order Processing
-
Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.
-
Business Days: Orders are processed Monday through Friday, excluding public holidays.
-
Order Confirmation: You will receive an email confirmation with your order details after placing your order.
2. Shipping Options and Costs
-
Standard Shipping: Estimated delivery time is 2-3 business days. Some states may experience longer delivery times.
-
Express Shipping: Estimated delivery time is 2 business days. Additional charges apply.
-
Free Shipping: Free standard shipping is available for orders over $69 within eligible locations.
Shipping fees vary depending on the delivery address and selected shipping method. The final shipping cost will be calculated at checkout.
3. Delivery Locations
-
We currently deliver to the U.S., Canada, etc..
-
Exclusions: Some remote or restricted areas may not be eligible for delivery. If your location is not serviceable, we will notify you during checkout or shortly after placing your order.
4. Delivery Times
-
Estimated delivery times depend on the shipping option selected and the delivery address.
-
Unexpected delays, such as holidays, weather conditions, or supply chain disruptions, may affect delivery times. We will keep you informed of any significant delays.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your shipment. If you do not receive this information, please contact us at support@sebors.com.
6. Delivery Issues
-
Incorrect Address: Please ensure your shipping details are accurate. Sebor is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
-
Missed Delivery: If delivery is attempted and missed, the carrier may attempt re-delivery or leave instructions for pickup.
-
Lost or Damaged Items: If your order is lost or arrives damaged, contact us within 7 days of the delivery date. We will assist in resolving the issue promptly.
7. International Shipping
-
International shipping is available to select regions.
-
Customs, duties, and taxes are the responsibility of the customer and vary by destination country.
-
Delivery times for international orders may vary due to customs processing.
8. Contact Us
If you have questions about our delivery policy or need assistance with your order, please contact:
-
Email: chaoke_oce@163.com
-
Phone: 978-905-6340
-
Address: 610 Nathan Road, Mongkok Rooms 1318-19, 13/F, Hollywood Plaza Kowloon, Hong Kong
We appreciate your business and strive to provide a seamless delivery experience.